Refund policy

Return & Refund Policy

We take great pride in the quality and freshness of our products. Because our items are perishable and shipped cold (not frozen) via 2-day delivery, we have specific policies in place to ensure food safety and customer satisfaction.

All Sales Are Final

Due to the perishable nature of our products, we do not accept returns or exchanges. Once an order has been shipped, it cannot be restocked or resold.

Refunds & Replacements

While we do not accept returns, we want you to have a great experience. If your order arrives damaged, spoiled, or incorrect, please contact us within a week of delivery so we can help.

To be eligible for a refund or replacement, please provide:

• Your order number

• A photo of the product and packaging (including the shipping label and insulation/ice pack if applicable)

• A brief description of the issue

Shipping & Delivery Issues

We are not responsible for:

• Delays caused by carrier (UPS, FedEx, USPS, etc.)

• Incorrect or incomplete shipping addresses provided at checkout

• Packages left unattended after delivery

Please make sure someone is available to receive the shipment on the expected delivery day to ensure the product remains at a safe temperature.

Cancellations

Orders may be canceled only if they have not yet been shipped. Once the order is in transit, it cannot be canceled or refunded.